Rani, U., Pesole, A. and González Vázquez, I. (2024) Algorithmic Management Practices in Regular Workplaces: Case Studies in Logistics and Healthcare. Luxembourg: Publications Office of the European Union. https://doi.org/10.2760/712475.


Rani, Pesole and González Vázquez demonstrate that algorithmic management has migrated from platform work into ordinary workplaces. Their comparative case studies across logistics and healthcare in Italy, France, India and South Africa examine technologies used for task allocation, route optimisation, monitoring, forecasting, scheduling and performance assessment. The report’s iconic insight is that automation reorganises labour even when a system is not explicitly designed as a management tool. Methodologically, workplace case studies reveal large differences in adoption according to infrastructure, labour costs, institutional constraints and sectoral practice. The theoretical contribution concerns distributed control: algorithms may operate as suggestions in one setting and near-binding instructions in another, while tacit knowledge and human overrides remain crucial. The wider bridge reaches labour process theory, STS and organisational governance, showing that efficiency, surveillance, autonomy and industrial relations are co-produced by the same digital infrastructures rather than separable consequences.